Gc boutique opens in the heart of Geneva

Gc boutique opens in the heart of Geneva

February 2013
After setting up 35 own-brand stores across the world, Gc has finally found a suitable location in the heart of Geneva. “Suitable” is perhaps an (…)

Global consumer interest for haute horlogerie up 7 per cent, fuelled by BRIC and Asian markets

Global consumer interest for haute horlogerie up 7 per cent, fuelled by BRIC and Asian markets

February 2013
During the SIHH Europa Star’s partner Digital Luxury Group published a preview of its 2013 WorldWatchReport. In anticipation of the full report, scheduled (…)

Letter from China – Customer care in China: Does anyone really care?

Letter from China – Customer care in China: Does anyone really care?

February 2013
For the happy Chinese owner of a “Swiss Made” watch, the dream quickly turns to a nightmare when after-sales service is required. This is a scandal that the (…)

Swatch Group - Key Figures 2012

Swatch Group - Key Figures 2012

February 2013
In 2012, the Swatch Group exceeded its eight-billion-franc target for gross sales. In an economic environment that remained extremely nervous, the Group (…)

Letter from France – The Chinese salesgirls at the Galeries Lafayette

Letter from France – The Chinese salesgirls at the Galeries Lafayette

February 2013
The Chinese watch salesgirl is a formidable commercial asset. All the more so in the legendary store on the Boulevard Haussmann in Paris, a store visited (…)

Reinventing customer service at Piaget

Reinventing customer service at Piaget

January 2013
Some companies see after sales service as a grudging obligation, one they would rather not fulfil. Sure, they’ve sold the watches, but they don’t really (…)

Richemont - Trading Statement for the Third Quarter (Ended 31 December 2012)

Richemont - Trading Statement for the Third Quarter (Ended 31 December 2012)

January 2013
The performance was highlighted by robust jewellery sales and continued retail channel momentum. This was offset by a relatively weak wholesale channel, (…)

Latin America: An interview with Seiko's General Manager Masahiko Masukawa

Latin America: An interview with Seiko’s General Manager Masahiko Masukawa

January 2013
For the second part of our focus on Latin America, we moved beyond the confines of the Swiss watchmaking industry to talk to Masahiko Masukawa, general (…)

Roger Dubuis leads the way in self-sufficiency

Roger Dubuis leads the way in self-sufficiency

January 2013
A visit to the relatively modest premises of Roger Dubuis in Meyrin, on the outskirts of Geneva, reveals a text book example of what a true manufacture (…)

Baume & Mercier's seaside odyssey continues

Baume & Mercier’s seaside odyssey continues

January 2013
Baume & Mercier has changed a lot over the past few years. While the brand’s outward identity is now characterised by the appealing seaside escape (…)

An updated look at the Chinese luxury watch market in 2012

An updated look at the Chinese luxury watch market in 2012

January 2013
The topic of weakening luxury sales in China has been much discussed for some time now. Adding to that the politically sensitive period of the government (…)

Swatch Group Gross Sales: a Billion more than the Previous Year

Swatch Group Gross Sales: a Billion more than the Previous Year

January 2013
In 2012, the Swatch Group generated gross sales of CHF8143 million and, as a result, exceeded the previous year’s gross sales by a billion or +14.0%. Again (…)