In 2012, Patek Philippe launched a vast marketing campaign based not on any single new product, but rather on the notion of service itself. For the (…)

In the last issue, we profiled the after sales service/customer service approach of Piaget. This issue, we take a look at another way of handling service (…)

Istanbul is a bustling, thriving city – full of life, business and excitement. In the heart of this city, the only one in the world to span two continents (…)

If we could retain only one main thematic trend seen during the SIHH in Geneva, we would have to choose “métiers d’art” (artisanal craft skills). Never have (…)

The refrain is well known. It has been sung in these columns on several occasions, but now it has really become stuck in the mind. The refrain? The lament, (…)

To get a sense of what a retailer looks for during the Geneva shows, Europa Star spent some time with Alon Ben Joseph, president of Ace Jewelers in the (…)

There was a profusion of models illustrating the skills in métiers d’art mastered in-house by various brands at the SIHH. But such traditional crafts cannot (…)

It may be a long cold winter for some, but for five days in early January snow flurries were held at bay as Geneva warmed to the chefs d’oeuvre at this (…)

The power of attraction of the SIHH star can be measured by the number of satellites that gravitate around it. They come in all sizes, and range from small (…)

In its fourth year, the Geneva Time Exhibition presented itself in the new, more sophisticated environment of the Bâtiment des Forces Motrices, the iconic (…)

In 2012 Swatch Group registered gross sales of eight billion 143 million Swiss francs, which was an increase of 14% over 2011 – a billion francs more than (…)

After Paris, Bell & Ross continues its retail development strategy with the opening of its second European boutique in Vienna. Two years after the (…)