Tourneau is one of the world’s biggest retailers, with 33 stores scattered throughout the US. During BaselWorld, we had the opportunity to sit down with (…)

We continue our survey of the best and worst of customer services as experienced by the customer-facing retailers with the second part of the article that (…)

I’ve known my friend Irv since the 1960s when we both worked in a beleaguered and much maligned investment company that was murdered in the early 1970s. We (…)

Moscow and New York are the locales for A. Lange & Söhne’s next boutique inaugurations. For Lange CEO Wilhelm Schmid, the imminent openings reflect the (…)

Swatch Group generated gross sales of CHF 4 535 million at constant exchange rates in the first half year of 2014 and thereby grew by a further 8.5%. The (…)

In Italy and elsewhere it is common to see advertisements proclaiming: “We buy gold, silver, Rolex.” A Rolex is more than just a watch. Over and above its (…)

Baselworld: mile upon mile of aisles, lined with hundreds and hundreds of booths looking every inch like places of worship, each dedicated to its own (…)

I have always been a sucker for colour. I’m not talking about the shocking pinks, reds and mauves that the trendy young females of the species use to dye (…)

If you thought dealing with the tremendous number of watches introduced at Baselworld this year was challenging, consider what the watch industry’s fashion (…)

The sports watch is moving in three distinct directions: Sports Style. General Sports. Sports-Specific/Professional. These three very diverse groups (…)

Football is unquestionably the world’s most popular sport, watched and played by millions in nearly every country in the world and, according to Bill (…)

Social Media has altered the way brands are communicating with their customers, rapidly becoming a tool of choice to reach out and interact with them (…)