"2016 was a difficult year. In reaction, we increased our appeal to new customers by launching a website dedicated to watchmaking."

“2016 was certainly a challenging year for retail. The increase in grey market activity and the aggressive pricing stemming from product dumping resulting (…)

“The Portuguese market still outperforms the global current trend."

“We set up an online shop-front for each brand on Skolorr, once they have been vetted and approved as a partner (to ensure trust, credibility, quality, (…)

Digital media are playing an increasingly important role in the purchasing process for luxury products in general, and watchmaking and jewellery in (…)

The Hour Glass is present in the markets of Singapore, Malaysia, Thailand, Hong Kong, Japan and Australia. In 2016, in most of these markets, the watch (…)

“Today, retailers are coming under enormous pressure. Consumer behaviour is changing rapidly."

As part of our wide-ranging survey on the state of watch retail worldwide, we spoke with many retailers, both multi-brand and independent, as well as (…)

“We have a main Flagship Store in Milan, still run by the founding family. We also operate the Rolex and the renewed Patek Philippe boutiques there.”

As a reading of this issue’s substantial “Brick & Click” dossier will reveal, watch retail is truly in the doldrums – or, more accurately, in total (…)

“Retailers need to turn into gallery owners”: François-Xavier Mousin and Caroline Buechler (who worked for Swiss retailer Les Ambassadeurs and now head up (…)

Comments by Denis Asch, watch expert and former retailer who closed his shop rather than change profession.